Terms & Conditions

Payment

All commission orders require a $50 non-refundable deposit to be paid at the time the order is placed. The remaining balance must be paid prior to me shipping your order.

Purchase of a stock pen will require payment in full before being shipped.


Please note orders shipped within the state of Texas are subject to a sales tax of 8.25%.


Order Fulfillment

Once your order has been placed, I will contact your via email to finalize the details of your order. Please note completion times are subject to change.


Shipping

All orders within the United States are shipped via USPS with tracking number included. Shipping within the United States is free.


Shipping to all other countries will be determined on a case by case basis. Please note for International shipments I do not cover any VAT costs.


Returns

Returns will only be accepted if the item(s) purchased do not match the description on your invoice, or if a defect is discovered and is due to the production process. Returned item(s) must be unused, and in the original condition it was received. Refunds will only be issued once the item(s) have been received and checked thoroughly. Unfortunately I am unable to refund shipping costs. Items should be returned to the address detailed on the packaging.

 

©2021 by Jason Neil Penworks

Terms & Conditions